Refund & Returns Policy
At BlackHole Tumblers, we take pride in delivering high-quality products with safe and secure packaging. However, if your product arrives damaged, we are here to help.
Please read our Refund & Returns Policy carefully.
Damaged Product on Delivery
We only accept returns or provide refunds if the product is damaged at the time of delivery.
To qualify for a return or refund:
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The damage must be clearly visible upon receiving the product.
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You must report the issue to us within 7 days of delivery.
(Let me know if you want a different number of days — I can update it.)
How to Report a Damaged Item
To process your claim smoothly, please follow these steps:
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Take clear photos or videos of the damaged product, packaging, and shipping label.
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Email us at support@blackholetumblers.com with:
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Your order number
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Your name
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Photos/videos of the damage
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A brief description of the issue
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Our support team will review your claim and respond within 48 hours.
Return Eligibility
A return will be accepted only if:
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The damage occurred during shipping.
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The item is unused and in the same condition it was received.
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The original packaging is included.
If approved, we will provide instructions on returning the damaged item.
Return shipping costs for damaged items will be covered by us.
Refunds
Once we receive and inspect the returned item:
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If the damage is confirmed, a full refund will be issued to your original payment method.
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Refunds typically take 5–7 business days to reflect in your account.
If the returned item is not found to be damaged, no refund will be issued.
Non-Returnable Items
We do not offer returns or refunds for:
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Change of mind
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Wrong color or design ordered
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Damage caused after delivery
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Normal wear and tear
Exchanges
We do not provide item exchanges. Damaged products will be refunded, and you may place a new order.
Contact Us
If you have any questions about this policy, contact us:
📧 support@blackholetumblers.com
🌐 https://blackholetumblers.com